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Support & infrastructureCare

Website maintenance & support

Monthly plans that keep a WordPress site updated, backed up, and monitored, with support during business hours.

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Illustration, not live data.

Two plans, one website each.

Both plans cover the same core care. Plus adds time for small changes and a monthly report.

Plan

Essential

$149 per website per month

For a site that works and rarely changes.

  • WordPress core, theme, and plugin updates, monthly
  • Security updates as needed
  • Checks after updating, and rollback if an update causes a problem
  • Daily backups of files and database, kept for 14 days
  • A backup before updates and major changes
  • SSL certificate monitoring and renewal support
  • Uptime monitoring, with alerts reviewed during business hours
  • Technical support for plan work during business hours
  • No included time for changes

Plan

Plus

$299 per website per month

For a site that is updated often and needs small changes.

  • Everything in Essential
  • Daily backups kept for 30 days
  • Up to 2 hours of small changes per month, including content updates
  • Unused hours do not roll over
  • Restores after outside events count toward the included time
  • Monthly maintenance report

Plans are for WordPress sites, priced per website per month. Monthly plans are paid in advance, and cancellation requires 30 days' notice.

Need a plan for several sites or another platform?

Get a quote

Built for WordPress sites.

CMS
WordPress
Stack
PHP, Linux, Nginx, VPS
Other platforms
Custom quote

Updates with a way back.

Back up

  • Daily backups of files and database
  • A backup before updates and major changes

Update

  • Monthly WordPress, theme, and plugin updates
  • Security updates as needed
  • Tested on staging where appropriate

Check

  • Site checked after updating
  • Rollback if an update causes a problem

Watch

  • Uptime and SSL monitoring
  • Alerts reviewed during business hours

Not included

  • Hosting, domain, and theme or plugin licenses. Paid by you directly, with accounts in your name where appropriate.
  • New pages, features, integrations, or redesign work. Estimated separately in writing.
  • Work outside business hours, and migration to a new host

Site down or broken?

For a site that stopped working, broke after an update, or that you lost access to. Requests are handled during business hours, with urgent issues first. We don't offer an emergency or out-of-hours service.

Recovery work can include

  • Restoring a site from an available backup
  • Recovery after a server failure
  • Database recovery
  • Restoring a broken site or its configuration

Clear responsibilities, honest limits.

  • DEXVANE

    Updates, backups, monitoring, security updates, and support for plan work, during business hours: Monday–Friday, 9:00 AM–6:00 PM.

  • Your hosting provider

    Servers, network, and data center. Outages on the provider's side are outside our control.

  • You

    Hosting, domain, and license accounts and payments. You keep your own access to every account.

  • Honest limits

    No one can promise zero downtime or perfect security. Updates, backups, and monitoring reduce risk.

Example. Details are defined in the plan agreement.

Questions before you decide.

Is hosting included?

No. Hosting, domain, and licenses are paid by you directly, with accounts in your name where appropriate.

What if an update breaks something?

A backup is made before updates, the site is checked after updating, and a problem caused by an update is rolled back as part of the plan.

How fast do you respond?

Requests are handled during business hours, Monday–Friday, 9:00 AM–6:00 PM, with urgent issues first. We don't promise a fixed response time.

Do you work with sites you didn't build?

Yes, for WordPress sites. Other platforms get a custom quote.

Can I cancel?

Yes, with 30 days' notice. When a plan ends, you receive current access details and information about the backups.

Guides

All resources

Two plans, one website each.

Tell us about the site you need maintained.

We'll review your request and get back to you. Work starts after the scope and project terms are agreed in writing.

Get a quote